Refund Policy
Return & Refund Policy
At PawVera, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.
Eligibility for Returns
To be eligible for a return or refund, you must contact us within 14 days of receiving your order.
Items must be:
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Unused and in their original condition
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Returned in their original packaging
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Not damaged due to misuse or improper handling
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Opened pet grooming products
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Personal pet care items
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Used pet beds or blankets
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Used toys
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Customized or personalized products
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Clearance or final-sale items
Damaged, Defective, or Incorrect Items
If you receive:
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A damaged item
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A defective product
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The wrong item
Please contact us within 7 days of delivery and provide:
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Your order number
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Photos of the item
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Photos of the packaging (if applicable)
Once reviewed, we may offer:
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A replacement
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A partial refund
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A full refund
depending on the situation.
Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will investigate the shipment and work with the carrier to determine the best resolution.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After an order has entered processing or has been shipped, cancellation may no longer be possible.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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We shipped the wrong item
Shipping charges are non-refundable unless required by law.
Refund Processing
Once your refund request has been approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please place a new order after your return or refund request has been processed.